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These Removal Service Terms and Conditions only apply when you purchase regulated electrical appliances in Hong Kong, to be delivered to an address in Hong Kong, under the Producer Eco-responsibility Ordinance (Cap. 603).

1. Application & Selection

   • a. When you purchase air conditioners, washing machines, refrigerators, televisions, computers, printers, scanners and/or monitors, you can request free statutory removal service for the same type and quantity of used electrical appliances. Note the following limitations:

     Air conditioners	Including single package type and split type air conditioners, air-cooled or air heated (or both), with a rated cooling capacity not exceeding 7.5 kilowatts (3HP)
     Washing machines	With a rated washing capacity not exceeding 10 kg
     Refrigerators	With a total storage volume not exceeding 500 liters
     Televisions	The size of its display screen not exceeding 100 inches (measured diagonally)
     Computers	Generally including personal computer, desktop computer, tablet computer, laptop computer and notebook computer
     Printers	Not exceeding 30 kg in weight; one that can be used as a photocopier, facsimile transmitter or scanner is nevertheless regarded as a printer
     Scanners	Not exceeding 30 kg
     Monitors	Not having the function of storing electronic data or computing, the size of the display screen is not smaller than 5.5 inches (measured diagonally) but not exceeding 100 inches (measured diagonally).

   • b. At the product and/or check out page, or upon being contacted by our Customer Service, you must choose from (i) free statutory removal service (delivery date of purchased electrical appliance different from removal date of used electrical appliance), (ii) decline free statutory removal service , (iii) where available, paid removal service (decline free statutory removal service), request delivery and removal on the same day, fee to be paid upon collection, or (iv) to be decided, will contact Customer Service within three (3) working days of purchase to request or decline free statutory removal service. If no reply is received by Customer Service within the three (3) working days period, you are deemed to have declined the removal service.
   • c. Where you select (b)(i), (ii) or (iii) above but have a change of mind later on, you can contact Customer Service within three (3) working days of purchase to change your selection. Please note same day paid removal plan may not be available for selection.
   • d. If you change your mind and decline the free statutory removal service upon delivery of the purchased electrical appliance, you will need to contact Customer Service to cancel the free removal service and we reserve the right to charge you an immediate removal fee.
2. Timing of Free Removal Service

   • a. Under normal circumstances, three (3) working days are required for arranging the free removal service.
   • b. The old item(s) at your designated locations will be removed on the date arranged between you and the removal service provider.
   • c. No removal service is available on Sundays and public holidays.
3. Further Remarks

   • a. The removal service may be different from the delivery and installation service. The old item(s) pending removal can be removed in advance or placed temporarily at the premises for collection later as appropriate.
   • b. The old item(s) will not be returned once collected.
   • c. The old items must stand-alone and be freed from other connections or obstacles.
   • d. If the old item(s) have serious hygiene issues (e.g. rancid foods, presence of cockroaches and ants, etc.), we have the right not to remove such item(s), and there will be no further free removal service.
   • e. You can request for a change of delivery date, time and/or place once by giving no less than two (2) working days’ notice.
   • f. In the event of a Black Rainstorm Warning/Tropical Cyclone Warning Signal No.8 or above, the removal service will be suspended and rescheduled.
   • g. We shall not be liable for any delay, suspension or rescheduling due to traffic or adverse weather conditions or other factors.
   • h. We shall not be liable to reschedule free removal service again if collection failed the first time due to fault on the part of the customer.
   • i. In case of any disputes, our decision shall be final and conclusive.