Three months’ Complimentary Screen Replacement Service (Redemption letter)
You can request for your registered handset screen replacement service, covers damaged or cracked screen, no question asked!
Only applicable to existing 1O1O/csl customers, terms and conditions apply
https://www.hkcsl.com/en/tnc/restart_screen_replacement
Please follow the instructions on the redemption letter to redeem the service.
Extra Service Offerings Upon purchase of Redmi Note 12 Pro+, customers are entitled:
Please visit Xiaomi official website for extra service redemption details.
Click here to view the Product Information Sheet:
1 x Handset
1 x USB Type-C cable
1 x USB power adaptor
1 x User Guide
1 x SIM Insertion Tool
1 x Protective case
1 x Screen Protector (Already put on the phone)
Warranty︰
Handset︰One Year (including build-in battery) Charger, charging cable: 6 monthsNote: If battery is removable: 6 months
Warranty Address:
Xiaomi Hong Kong Exclusive Service Center
Business hours:
Mon to Sat: 10:00-19:00 (Except Public Holidays)
Hotline: +852 3104 1078
Address: Room 03, 05-06, 20/F, Hollywood Plaza, 610 Nathan Road, Mongkok
Xiaomi Hong Kong Customer Service Hotline:
Hotline: 3077-3620
Business Hours: 09:00-18:00, Mon to Sun include public holidays
5G Band n1, n3, n5, n7, n8, n20, n28, n38, n40, n41, n66, n77, n78
TDD-LTE Band38, 40,41
FDD-LTE Band1,2,3,4,5,7,8,12,13,17,18,19,20,26,28,32,66
UMTS HSPA+ 2100(Band 1), 1900(Band 2), 1700(Band 4), 850(Band 5), 800(Band 6), 900(Band 8),800(Band 19)
GSM GPRS/EDGE 850, 900, 1800, 1900 MHz
LTE (download) 1.2Gbps*, LTE (upload) 150Mbps; HSDPA 42.2Mbps, HSUPA 5.76Mbps5G Speed:DL： 3.57 GbpsUL： 0.7 Gbps*Dependent on market availability and compatible network.
These Removal Service Terms and Conditions only apply when you purchase regulated electrical appliances in Hong Kong, to be delivered to an address in Hong Kong, under the Producer Eco-responsibility Ordinance (Cap. 603).