Redemption flow
•This is an e-redemption product. Customers can download the redemption letter in the "My Orders" section after the order is confirmed.
•Customers must present the redemption code in the redemption letter to pay for the remaining balance and redeem the product at the csl Mong Kok pickup point (Address: Shop 8, G/F & 1/F, Sun Kong House,2J - Q Sai Yeung Choi Street South).
•csl online shop reserves the right of final determination in the event of dispute regarding the purchased product or redeeming the product.
Terms and Conditions
1.Customers must redeem the product at the csl Mong Kok pickup point (Address: Shop 8, G/F & 1/F, Sun Kong House, 2J - Q Sai Yeung Choi Street South) within 7 days from the date of purchase using the redemption code in the redemption letter.
2.The quantity of products available for redemption is limited and subject to stock availability at the pickup point.
3.Each redemption code can only be used to redeem one product.
4.Under no circumstances can any redemption code be converted, exchanged, or redeemed for cash, reused, refunded, resold, exchanged, or transferred for value or substituted for any other products or services.
5.CSL Mobile Limited ("CSL") reserves the right to change or cancel this offer and/or modify these terms and conditions at any time without prior notice.
Redemption Period
Packaging List
Learn more about Nintendo Switch 2.
Warranty: Console: One Year Accessory: One Year for JOY-CON
Customer must keep and present below supporting for maintenance:
Full packaging of the console box Original or copy of the sales memo Inbox warranty card
Repair Service Address Nintendo (HK) Customer Service Centre
Kwai Chung Customer Service Centre Address: 19/F, Shun Hing Centre, 8 Shing Yiu Street, Kwai Chung, N.T. Office Hour: (Mondays – Fridays) 9:00 – 18:00; (Saturdays) 9:00 – 13:00; Closed on Sunday, and Public Holidays
Tin Hau Customer Service Centre Address: 22/F, Parkview Centre, 7 Lau Li St., Tin Hau, Hong Kong Office Hour: (Mondays – Fridays) 10:00 – 19:00; (Saturdays) 10:00 – 14:00; Closed on Sunday, and Public Holidays
Repair Service Hotline Hotline: 2406 5666 Hotline service hour: (Mondays – Fridays) 9:00 – 18:00; (Saturdays) 9:00 – 12:00; Closed on Sunday, and Public Holidays
*Please check and confirm the defect in the following Nintendo Q&A page before calling hotline. If the problem hasn’t been solved, please contact 2406 5666 and make a reservation for maintenance.
Nintendo Q&A: http://www.nintendo.com.hk/support/index.htm
For details of Nintendo Switch repair service, please visit below website: http://www.nintendo.com.hk/support/repair/index.html
Customers shall visit Nintendo (HK) Customer Service Centre for Nintendo Switch repair service.
In the event of any inconsistency between the Terms and Conditions in this Appendix and the terms and conditions set out in the Sales Memo and the Mobile Equipment Policy, the Terms and Conditions in this Appendix will prevail.
These Removal Service Terms and Conditions only apply when you purchase regulated electrical appliances in Hong Kong, to be delivered to an address in Hong Kong, under the Producer Eco-responsibility Ordinance (Cap. 603).