Restart 3.0 Handset Switch Service (Redemption letter)
You can request for your registered handset screen replacement service or switch to a new device, covers damaged, cracked screen or water damaged, no question asked!
Only applicable to existing 1O1O/csl customers, terms and conditions apply:
https://www.hkcsl.com/en/restart/
Please follow the instructions on the redemption letter to redeem the service.
Packing
Handset: One yearPower Adaptor: 6 months
Service Center
Address: 903 Orient International Tower, 1018 Tai Nan West Street, Cheung Sha Wan. (Lai Chi Kok MTR Exit B1)
Opening Hours: Monday to Friday 11:00am – 7:00pm / Saturday 10:00am-3:00 (Closed on Sundays & Public Holidays)
Hotline: (852) 3944-2343
Monday to Friday 09:00am - 06:00pm / Saturday 09:00am-01:00pm (Closed on Sundays & Public Holidays)
These Removal Service Terms and Conditions only apply when you purchase regulated electrical appliances in Hong Kong, to be delivered to an address in Hong Kong, under the Producer Eco-responsibility Ordinance (Cap. 603).