Restart 3.0 Handset Switch Service (Redemption letter)
You can request for your registered handset screen replacement service or switch to a new device, covers damaged, cracked screen or water damaged, no question asked!
Only applicable to existing 1O1O/csl customers, terms and conditions apply:
https://www.hkcsl.com/en/restart/
Please follow the instructions on the redemption letter to redeem the service.
Click here to view the Product Information Sheet:
Packaging List
1 x handset (with embedded battery)1 x 33W USB power adaptor 1 x USB-C cable1 x protective case1 x Ejector pin1 x Getting started guide1 x Legal insert
WarrantyHandset: 12 monthsPower Adaptor: 6 months
Repair service address903 Orient International Tower, 1018 Tai Nan West Street, Cheung Sha Wan. (Lai Chi Kok MTR Exit B1)Opening Hours: Monday to Friday 11:00am – 7:00pm / Saturday 10:00am-3:00 (Closed on Sundays & Public Holidays)Hotline: (852) 3944-2343Monday to Friday 09:00am - 06:00pm / Saturday 09:00am-01:00pm (Closed on Sundays & Public Holidays)
These Removal Service Terms and Conditions only apply when you purchase regulated electrical appliances in Hong Kong, to be delivered to an address in Hong Kong, under the Producer Eco-responsibility Ordinance (Cap. 603).