Three months’ Complimentary Screen Replacement Service (Redemption letter)
You can request for your registered handset screen replacement service, covers damaged or cracked screen, no question asked!
Only applicable to existing 1O1O/csl customers, terms and conditions apply
https://www.hkcsl.com/en/tnc/restart_screen_replacement
Please follow the instructions on the redemption letter to redeem the service.
From 13 December, 2025 upon purchase vivo V60 will be eligible to redeem a vivo 2026 Desk Calendar with V.FRIENDS 5000mAh Power Bank Gift Set (Value: HK$299),
Starting from 17 December, 2025, customers can redeem gifts at the vivo Customer Service Center by presenting the original receipt. The gifts are available in limited quantities and will be distributed on a first-come, first-served basis until stock lasts.
Packaging List:
Warranty Period:
Handset: 12 months
Battery: 12 months
Charger: 12 months
USB Cable: 12 months
Repair Service Address:
Unit D, 6/F, Boton Technology Innovation Tower, 368 Kwun Tong Road, Kwun Tong, Kowloon
Opening Hours: Mon- Sat (Sun Day Off) 10:00am - 19:00pmCustomer Service Hotline: 800906821
These Removal Service Terms and Conditions only apply when you purchase regulated electrical appliances in Hong Kong, to be delivered to an address in Hong Kong, under the Producer Eco-responsibility Ordinance (Cap. 603).