Roborock Wet Dry Vacuum F25 RT
Product Specification Capacity: 2500mAh Input: 5V/3A Voltage: 220-240 VAC Suction Power: 20000Pa Power: 145W Packaging List F25 RT x1 Brush x1 Dock x1 Main Brush Roller x1 Floor Cleaning (200ml) x1 User Manual
Roborock Product After-Sales Service Terms:
1. Exchange and Repair
Exchange: Within 7 days of receipt, if the product cannot be used normally due to non-artificial damage, it can be exchanged for a product of the same model and specifications.
Repair: Within 24 months (based on the invoice date), non-artificial damage faults can enjoy free repair service (including parts and labor costs).
2. Repair Terms & Conditions
Free Repair Conditions: The product has not been privately disassembled or repaired, has not exceeded the 24-month period, and a valid purchase invoice is provided.
Chargeable Situations: Exceeding the 24-month period, artificial damage (such as water ingress, damage from dropping), use of non-original accessories, or repair not through authorized channels.
3. Repair Service Center Information
Hotline: 3896 7663 (Same number for WhatsApp)
Service Hours: Monday to Friday: 09:00 to 18:00; Saturday, Sunday, and Public Holidays: Closed
4. Important Notice
Proof of purchase (invoice/order record) is required.
Products that have been installed or with damaged packaging may affect the eligibility for exchange or return.
Private disassembly or artificial damage will incur a cost.
Products purchased through non-official channels are not covered by the warranty.
5. Disclaimer
Damage caused by force majeure such as earthquakes and fires are not covered by the warranty.
Faults caused by private disassembly, use of non-original accessories, or failure to follow the instruction manual will incur a cost for repair.
6. Reminder:
Please keep your purchase invoice properly for quick processing of service applications.
For further assistance, please call or WhatsApp 3896 7663 directly.
These Removal Service Terms and Conditions only apply when you purchase regulated electrical appliances in Hong Kong, to be delivered to an address in Hong Kong, under the Producer Eco-responsibility Ordinance (Cap. 603).